So it seems AI is about to start scaling. However, it won’t be plain sailing. AI introduces unpredictable & thorny issues around ethics, culture, governance and data to name a few. Issues that could undermine, delay or eliminate the return-on-investment goals you have. In addition,...
Much has been said about organisational agility and the new, digital paradigm ahead of us. Agile businesses are out-performing their competition hands down. According to McKinsey research, agile organisations have a 70% chance of being in the top quartile for long-term performance. This goes some...
Until artificial intelligence (AI) can predict the future for us, the best source of insight we have is the opinions of our peers and trusted thought leaders. That’s why the Boardroom's final session of the year, Predictions, is the most popular meeting in our calendar....
[button target="_self" hover_type="default" text="Download Now" link="" hover_background_color="#ff8800"] The Forrester’s CX Index has revealed the companies with the top-performing CX outgrew those at the bottom of the index by more than five to one. It’s no surprise, then, that CX is a critical issue on the boardroom agenda. And...